Tidio Pricing 2026: Plans, Costs & Best Value
Quick answer: Tidio bills usage + plan. Self-serve annual stickers are about Starter ~$24.17/mo (100 billable conversations) and Growth from ~$49.17/mo (from 250 billable). Plus starts ~$300/mo plus cheaper usage rates. Free keeps 50 billable chats + limited Flows/Lyro. Lyro AI and Flows also sell standalone ($32.50/mo / ~$24.17/mo entry).
Checked against Tidio’s public pricing page in August 2026. Old flat $29/$59 “Growth” tables are incomplete — meters matter.
Related: Intercom pricing, Zendesk pricing, Tidio alternatives, Tidio review.
Pick a plan in 30 seconds
- Test widget + light chat → Free.
- Small store, ~100 human replies/mo → Starter (~$24/mo yearly).
- Growing ecommerce, macros, permissions → Growth (from ~$49/mo).
- Multi-project, CSM, volume discounts → Plus (~$300/mo+).
- AI on Zendesk/Salesforce only → Lyro standalone.
Pricing plans
| Plan | Monthly Price | Key Features |
|---|---|---|
| Free | $0/mo | ~50 billable conversations, ~100 Flows visitors, first 50 Lyro conversations (lifetime), basic chat/ticketing |
| Starter | ~$24.17/mo yearly | 100 billable conversations, live visitors list, operating hours, basic analytics |
| Growth | From ~$49.17/mo yearly | From 250 billable conversations, advanced analytics, permissions, auto-assign, macros |
| Plus | From ~$300/mo + usage | Departments, multiproject, custom branding, OpenAPI, discounted usage, CSM |
| Premium | Custom | Managed Lyro, SSO, advanced Copilot, guaranteed resolution programs |
Annual billing = 2 months free vs monthly. Self-serve seats cap around 10 agents; Plus/Premium unlock custom seats.
Lyro standalone starts ~$32.50/mo from 50 AI conversations. Flows standalone starts ~$24.17/mo from ~2,000 visitors reached. 7-day free trial (no card) then Free unless you upgrade.
What “billable” means
A conversation counts when a human agent replies or starts it. Lyro/Flows replies do not burn billable seats — they burn their own meters. Spam you ignore costs $0.
Hidden costs
- Three meters — billable + Lyro + Flows visitors can stack.
- Remove branding — often an add-on (~$16.67/mo) below Plus.
- Growth “starts at” — raising conversation packs raises the bill.
- Plus is not “unlimited free chats” — base + usage.
- Intercom/Zendesk may win if you need Fin/Suite depth — Intercom pricing.
Who should pay
Starter — Solo shops that outgrew Free’s 50 human chats.
Growth — Shopify/Woo teams that need macros, permissions, and higher packs.
Plus — Multi-brand support with volume discounts and CSM.
When to skip Tidio
Skip if:
- You need enterprise Suite ticketing + phone — Zendesk pricing.
- You want Fin-style outcome pricing on a richer CRM stack — Intercom.
- Free already covers your traffic.
See Tidio alternatives.
Final Verdict
Most stores should start on Free, then buy Starter (~$24/mo yearly) the month human replies break 50. Move to Growth for collaboration features — not because “Growth” sounds safer. Model Lyro and Flows packs separately before you annual-prepay.
Pricing checked August 2026. Verify on tidio.com/pricing. See our affiliate disclosure.
How Tidio compares to alternatives
Next: Intercom pricing, Zendesk pricing, Tidio alternatives, Tidio review.