Tidio Pricing 2026: Plans, Costs & Best Value
Tidio is a customer communication platform that combines AI chatbots, live chat, and helpdesk features in a user-friendly package. Popular among small to mid-sized ecommerce businesses, Tidio stands out with its AI chatbot Lyro, which handles customer inquiries automatically, and its easy integration with platforms like Shopify, WordPress, and Wix. This guide covers Tidio's pricing structure in 2026, including plan details, hidden costs, and recommendations.
Pricing Plans Overview
Tidio offers four pricing tiers designed to serve businesses at different stages of growth.
| Plan | Monthly Price | Key Features |
|---|---|---|
| Free | $0 | 50 live chat conversations/mo, 100 chatbot triggers/mo, 50 Lyro AI conversations/mo, email support, basic widget customization |
| Starter | $29/mo | 100 live chat conversations/mo, 500 chatbot triggers/mo, basic analytics, live visitors list, operating hours, chat transcripts |
| Growth | $59/mo | Up to 2,000 live chat conversations/mo, 5,000 chatbot triggers/mo, advanced analytics, Tidio power features, permissions, custom branding |
| Tidio+ | $749/mo | Unlimited live chat, unlimited chatbot triggers, custom Lyro AI limits, dedicated success manager, custom integrations, training sessions, SLA guarantee |
Free Plan Details
Tidio's free plan is a solid option for small businesses testing live chat and chatbots. You get 50 live chat conversations per month, 100 chatbot triggers, and 50 Lyro AI conversations. The widget can be customized with basic branding options, and you have access to the core chatbot builder with pre-built templates.
The free plan includes Tidio branding on the chat widget. You're limited to 3 operators (agents), and advanced features like analytics, visitor insights, and custom permissions are not available. Email support is included, but response times are not guaranteed.
Despite these restrictions, the free plan is a good way to evaluate Tidio before investing in a paid plan.
Lyro AI Chatbot Pricing
Lyro is Tidio's AI-powered chatbot that learns from your knowledge base and handles customer inquiries autonomously. Lyro pricing is a critical consideration:
- Free plan: 50 Lyro conversations/mo included
- Starter plan: 50 Lyro conversations/mo included (additional conversations available as add-on)
- Growth plan: 50 Lyro conversations/mo included (additional conversations available as add-on)
- Tidio+ plan: Custom Lyro limits negotiated
Lyro add-on pricing:
| Lyro Conversations | Monthly Add-on Cost |
|---|---|
| 50 additional | Included in base plan |
| 100 additional | ~$39/mo |
| 200 additional | ~$68/mo |
| 500 additional | ~$149/mo |
| 1,000 additional | ~$269/mo |
Lyro add-on costs are in addition to your plan subscription. For businesses that rely heavily on AI chatbot support, these costs can become a significant portion of your total Tidio bill.
How Pricing Scales
Beyond the base plan prices, Tidio's costs scale based on several usage dimensions:
| Add-on | Pricing |
|---|---|
| Additional operators (agents) | ~$10-25/mo per operator depending on plan |
| Additional Lyro conversations | See Lyro pricing table above |
| Additional live chat conversations | Available on Growth plan in higher tiers |
| Remove Tidio branding | Included in Growth and Tidio+ plans |
| Email marketing | Included in all plans with send limits based on tier |
Annual billing offers approximately 20% savings compared to monthly billing across all paid plans.
Hidden Costs and Add-Ons
Tidio's tiered pricing can result in unexpected costs if you're not careful:
- Conversation limits: The most common gotcha. Once you exceed your monthly live chat conversation limit, additional conversations may be blocked or require an upgrade. Monitor your usage closely.
- Lyro conversation overages: Lyro AI conversations beyond your included allocation require paid add-ons. If Lyro is your primary support channel, budget for additional conversation packs.
- Operator seats: Each additional operator beyond the included seats costs extra per month. For larger teams, this adds up.
- Branding removal: Removing Tidio branding from the chat widget requires the Growth plan or higher.
- Integrations: Basic integrations (Shopify, WordPress) are included in all plans, but advanced custom integrations may require Tidio+ or API access.
- Email marketing limits: While email marketing is included, send volumes are capped based on your plan tier.
Who Should Choose Each Plan?
- Free: Micro-businesses or personal websites that get fewer than 50 live chat conversations per month. Great for testing Tidio's capabilities.
- Starter: Small businesses with moderate chat volume that need basic analytics, operating hours, and a higher conversation limit. Ideal for businesses handling 50-100 inquiries per month.
- Growth: Growing ecommerce businesses that need advanced analytics, custom branding, team permissions, and higher conversation and chatbot limits. This is the sweet spot for most Shopify and WooCommerce stores.
- Tidio+: Enterprise-level businesses requiring unlimited conversations, dedicated support, custom integrations, and SLA guarantees. Best for large ecommerce operations with high support volumes.
Our Recommendation
The Growth plan at $59/mo offers the best value for most small to mid-sized ecommerce businesses. It provides enough conversation volume, removes Tidio branding, and includes the advanced analytics and permissions needed to run a professional support operation.
Budget separately for Lyro AI add-ons if you plan to leverage AI chatbot support. Start with the included 50 conversations to evaluate Lyro's effectiveness, then add conversation packs based on your actual resolution rates.
For very small businesses, the Starter plan at $29/mo is a cost-effective entry point that provides meaningful improvements over the free tier.
Disclaimer
Pricing information is accurate as of March 2026 and is based on publicly available data from Tidio's official website. Prices may vary by region, currency, and promotional offers. Tidio occasionally runs special promotions for annual billing and new customers. Always verify current pricing directly with Tidio before making a purchasing decision.